Everything You Need to Know

Below you’ll find clear answers to the most common questions about pricing, design, production, quality and shipping. If you don’t see your exact question—or want a quicker solution—send us your design or idea. Our engineer-led sales team will review it and reply with a tailored process recommendation, timeline and quote.
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What information do you need for an accurate quote?

Design or idea, size, quantity, process preference. We review your usage scenario and recommend specs before quoting.

Do you have an MOQ?

No strict MOQ. Even 1 piece can be made; only mold cost applies.

How fast can I get a quote?

Usually within 30 minutes during working hours.

Can I get pricing for multiple options?

Yes—our team provides a comparison of processes, finishes and quantities.

Do I need to pay before seeing artwork?

No. Artwork is free before mass production.

Can you help with design if I only have an idea or rough sketch?

Yes. Our designers can refine it and create factory-ready artwork.

How long does it take to get artwork?

Typically 1–2 hours.

How do you match colors?

We follow Pantone, plating charts and custom references.

Can you make 3D or complex shapes?

Yes—supported by precision molding, CNC and 3D modeling.

How long does sampling take?

Normally 5–7 days.

What is your bulk production lead time?

10–25 days depending on quantity and craftsmanship.

Can I adjust details after the sample?

Yes—minor adjustments are included. Major changes may require a new mold.

Do you send production updates?

Your project manager provides progress photos and checks at every key stage.

How do you ensure quality consistency?

We run multi-step QC checks for size, plating, enamel, print, polish and assembly.

What is your defect rate?

Typically under 2% across 100,000+ orders.

What happens if there are defects?

We respond within 2 hours with a solution—remake, refund for defective pieces, or discount on future order.

Do you have certifications?

Yes: Disney, NBC Universal, SEDEX 4P, BSCI, ISO 9001.

Can you protect my designs?

Yes—NDA available; we never publish client designs without approval.

What shipping methods do you offer?

Express (FedEx/DHL/UPS), air, sea, railway.

Can you arrange DDP shipping?

Yes—depending on country and order type.

How long does delivery take?

Express 3–7 days; sea 20–35 days depending on region.

Do you consolidate multiple custom products into one shipment?

Yes—we can combine pins, coins, medals, keychains, etc.

What affects the pricing of custom products?

Size, thickness, material, mold complexity, plating, enamel, quantity and packaging.

What payment methods do you accept?

Bank transfer, PayPal, Wise, and L/C for large orders.

Do you offer discounts for bulk orders?

Yes—breakpoints available at different quantities.

Can you support long-term or annual supply programs?

Yes—program-based production and forecasting available.

Send us your design, idea or reference photo, and our team will review it and reply with a tailored process recommendation and quote.

Still Have Questions?
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What information do you need for an accurate quote?

Design or idea, size, quantity, process preference. We review your usage scenario and recommend specs before quoting.

Do you have an MOQ?

No strict MOQ. Even 1 piece can be made; only mold cost applies.

How fast can I get a quote?

Usually within 30 minutes during working hours.

Can I get pricing for multiple options?

Yes—our team provides a comparison of processes, finishes and quantities.

Do I need to pay before seeing artwork?

No. Artwork is free before mass production.

Can you help with design if I only have an idea or rough sketch?

Yes. Our designers can refine it and create factory-ready artwork.

How long does it take to get artwork?

Typically 1–2 hours.

How do you match colors?

We follow Pantone, plating charts and custom references.

Can you make 3D or complex shapes?

Yes—supported by precision molding, CNC and 3D modeling.

How long does sampling take?

Normally 5–7 days.

What is your bulk production lead time?

10–25 days depending on quantity and craftsmanship.

Can I adjust details after the sample?

Yes—minor adjustments are included. Major changes may require a new mold.

Do you send production updates?

Your project manager provides progress photos and checks at every key stage.

How do you ensure quality consistency?

We run multi-step QC checks for size, plating, enamel, print, polish and assembly.

What is your defect rate?

Typically under 2% across 100,000+ orders.

What happens if there are defects?

We respond within 2 hours with a solution—remake, refund for defective pieces, or discount on future order.

Do you have certifications?

Yes: Disney, NBC Universal, SEDEX 4P, BSCI, ISO 9001.

Can you protect my designs?

Yes—NDA available; we never publish client designs without approval.

What shipping methods do you offer?

Express (FedEx/DHL/UPS), air, sea, railway.

Can you arrange DDP shipping?

Yes—depending on country and order type.

How long does delivery take?

Express 3–7 days; sea 20–35 days depending on region.

Do you consolidate multiple custom products into one shipment?

Yes—we can combine pins, coins, medals, keychains, etc.

What affects the pricing of custom products?

Size, thickness, material, mold complexity, plating, enamel, quantity and packaging.

What payment methods do you accept?

Bank transfer, PayPal, Wise, and L/C for large orders.

Do you offer discounts for bulk orders?

Yes—breakpoints available at different quantities.

Can you support long-term or annual supply programs?

Yes—program-based production and forecasting available.

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Whatsapp/Phone
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